Privacy policy

Last updated: 30 July 2026

Maison Ardoise operates this website (maisonardoise.store), including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Ardoise is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law in the United States:

Contact details: Name, physical address, billing address, shipping address, phone number, and email address.
Financial information: Credit/debit card numbers, payment account information, transaction details, form of payment (in USD $), and transaction confirmation details.
Account information: Username, password, security questions, preferences, and account settings.
Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past order history.
Communications: Information included in customer support inquiries or other communications with us.
Device information: Device type, browser type, network connection, IP address, and other unique network identifiers.
Usage information: Interaction with the Services, including navigation and engagement patterns across our store.

Personal Information Sources

Directly from you: When creating an account, making a purchase in USD ($), communicating with us, or providing information directly.
Automatically through the Services: From your device or browser, including cookies and similar tracking technologies.
From service providers: When third parties collect or process personal information on our behalf to fulfill orders and process payments.
From partners or third parties: As permitted or required by applicable US law.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services: To fulfill orders, manage your account, arrange US shipping, process returns/exchanges, send notifications, and personalize your shopping experience.
Marketing and Advertising: To send promotional offers and display personalized ads based on your activity with our Services.
Security and Fraud Prevention: To protect accounts, detect fraud, secure payment processing in USD ($), and maintain safe digital operations.
Communicating with You: To provide customer support and maintain a seamless business relationship.
Legal Reasons: To comply with applicable US legal obligations, respond to legal processes, enforce our terms, and protect our rights.

How We Disclose Personal Information

With Shopify, vendors, and service providers for IT, payment processing, analytics, support, data storage, order fulfillment, and US shipping.
With marketing and business partners for advertising and personalized marketing, in accordance with their respective privacy policies.
When you direct or consent to sharing, including for product shipping, social media integrations, or login options.
Within our corporate group or business affiliates.
In connection with business transactions, legal obligations, enforcement of terms, or protecting organizational rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may combine your store data with other merchants’ data to provide enhanced features. For more information, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

We are not responsible for the privacy, security, or content of third-party websites linked from our Services. Please review their privacy policies before engaging with external sites.

Children's Data

The Services are not intended for children under 18 years of age (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of any such information.

Security and Retention of Your Information

No security system is completely impenetrable. We cannot guarantee absolute security and recommend avoiding unsecure channels for sensitive information. Data retention depends on operational, legal, tax, and contractual requirements.

Your Rights and Choices (US Residents)

Right to Access/Know: Request access to the specific categories and pieces of personal information we maintain about you.
Right to Delete: Request deletion of personal information we have collected from you, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right of Portability: Request a copy of your personal data or transfer it to another service provider.
Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link; transactional communications regarding orders will continue.

Requests may be submitted through our website or by contacting us via email. Verification of identity may be required. Authorized agents may act on your behalf with proper legal documentation.

Complaints

If you have complaints regarding how we handle your personal information, please contact us directly so we can resolve the issue.

International Transfers

Your personal information may be transferred, stored, and processed outside your state or country. We ensure appropriate safeguards are implemented in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted directly to this page with an updated "Last updated" date.