Shipping Policy

Last updated: 30 July 2026

At Maison Ardoise, we are pleased to offer FREE Standard Shipping ($0.00 USD) across the United States. We aim to provide clear, reliable, and transparent delivery services for all customer orders.

1. Shipping Times & Order Processing (USA)

Order Cut-off Time: 4:00 PM (GMT) - Monday to Friday
Order Handling Time: 1 - 2 Business Days (Mon-Fri)
Transit Time: 8 - 13 Business Days (Mon-Fri)
Total Delivery Time: 9 - 15 Business Days

2. Shipping Charges

We believe in honest and transparent pricing, which is why we offer:

Standard Shipping: FREE ($0.00 USD) on all orders within the United States.
Hidden Charges: None. All prices and shipping costs are displayed clearly in USD ($). The total amount shown at checkout is the final amount you pay.

3. Shipping Carriers

To ensure safe and timely delivery across the United States, we partner with reliable carriers including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL Express

4. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier operations, adverse weather conditions, public holidays, or high seasonal demand.

If your order has not arrived within 3 business days after the estimated delivery period, please contact us at support@maisonardoise.store with your order number.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and direct tracking link.

You can use this information to monitor your shipment status directly on the carrier’s official website.

6. Incorrect Address Information

Customers are responsible for ensuring that all shipping details provided at checkout are complete and accurate.

Maison Ardoise is not responsible for delivery failures, lost packages, or shipping delays resulting from incorrect or incomplete addresses entered during checkout.