Return & Refund Policy

Last updated: 30 July 2026

At Maison Ardoise, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to assist you with a simple and transparent return and refund process for all orders within the United States.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. Returns requested after this 30-day period cannot be accepted.

2. Return Eligibility Conditions

To qualify for a return, items must be returned in the exact same condition in which they were received:

Unused, unworn, and unwashed
In the original packaging
With all original tags and accessories included
Accompanied by a proof of purchase or order confirmation

3. Non-Returnable Items

Certain products are not eligible for returns due to hygiene, safety, or customization reasons, including:

Personalized or custom-made items
Items damaged through customer misuse or altered after delivery
Products returned without original parts or packaging

4. Return Shipping & Instructions

To start a return, please contact us at support@maisonardoise.store.

If your return request is approved, we will send you detailed instructions on how and where to ship your package.

Incorrect, Defective, or Damaged Items: If you receive a damaged, defective, or incorrect item, we will provide a prepaid return label at zero additional cost to you.
Change of Mind Returns: For standard returns due to customer preference or change of mind, customers are responsible for covering the actual return shipping costs in USD ($).

5. Restocking Fees

We believe in clear and transparent service. Maison Ardoise does not charge any restocking fees ($0.00 USD) for approved returns.

6. Refund Process

Once your returned item is received and inspected at our facility, we will notify you regarding the approval status of your refund.

If approved, your refund will be automatically processed back to your original payment method in USD ($) within 7 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund to your statement.

7. Delayed or Missing Refunds

If you have not received your refund after 7 business days, please follow these steps:

Re-check your bank account or credit card statement.
Contact your credit card provider, as it may take some time before your refund is officially posted.
Contact your bank for processing updates.

If you have completed these steps and still have not received your refund, please reach out to us at support@maisonardoise.store.